Becke Telcom s'engage à fournir un support de classe mondiale pour nos solutions de communication industrielle. Nous veillons à ce que chaque système fonctionne avec une disponibilité maximale dans les environnements les plus exigeants du monde.
1. Excellence de la garantie
Nous fournissons un
standard 24-month warranty on all hardware, covering manufacturing defects and component failures. For mission-critical infrastructure, extended warranty packages of up to 5 years are available to ensure long-term peace of mind and budget predictability.
2. Support technique mondial
Notre équipe d'ingénierie dédiée fournit
24/7 multi-channel support via email, phone, and video conferencing. We offer professional guidance on system architecture, SIP configuration, and third-party integration to ensure seamless deployment and operation.
3. RMA et réparation rapides
Nous minimisons les temps d'arrêt grâce à un
Return Merchandise Authorization (RMA) process. Our policy includes a 7-working-day repair turnaround. For authorized partners and critical sites, we offer an Advanced Replacement Service, shipping out functional units before the faulty ones are returned.
4. Gestion du cycle de vie et du micrologiciel
Beike fournit
free firmware updates for the life of the product to ensure security and compatibility with evolving VoIP standards. We also guarantee the availability of spare parts for 10 years after a product has been discontinued (EOL), ensuring your investment is protected for its entire operational life.
5. Mise en service et formation sur place
Pour les projets de grande envergure, nous proposons
on-site commissioning and supervisor services. We also provide comprehensive training programs for client technicians, certifying them to perform routine maintenance and basic troubleshooting, further reducing response times.
Résumé de l'engagement de service (SLA)
Article de service
| Engagement
|
|---|
Réponse initiale
| Dans les 4 heures ouvrables
|
Solution technique
| Dans les 24 heures
|
Garantie standard
| 12 mois
|
Disponibilité des pièces de rechange
| 10 ans (post-EOL)
|
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